If you are not satisfied with your purchase for any reason, you can return the product within 30 days of purchase. We will provide you with a return shipping label upon your return request. You can choose to exchange the product or get a refund to your original payment method.
Please note that returned products must be unused in the original packaging. If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.
Exceptions
Please note that there are exceptions to our return policy stated below:
– Discounted items from a final sale cannot be returned for a refund nor exchanged
– Perishable goods, for example, food and drinks, cannot be returned for a refund nor exchanged
– Beauty products must be returned unused in the original packaging within 14 days of purchase
Returns
To return a purchased item, follow the steps below:
1. Email us with your order number and state which items you would like to return. We will provide you with a free shipping label.
2. Make sure the items you are returning do not have any visible signs of use.
3. Package the products into their original packaging.
4. Put the products into shipment packaging and stick the provided return shipping label on it.
5. Post your package.
We will need 14 days to process your return and assess it for eligibility. After it has been accepted, we will send you an email and your refund should be in your account within 7 to 14 days depending on your bank.
Need help?
Contact us at vanessa@londondreamtime.com for questions related to refunds and returns.